Shipping policy

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the following business days.
  • Shipping rates are calculated based on the weight of the package, shipping method selected, and delivery destination.
  • You can view the shipping costs for your order during the checkout process before making payment.
  • Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
  • Estimated delivery times vary depending on the shipping method selected and your location.
  • Standard shipping typically takes 3-7 business days for domestic orders, while expedited and express shipping options offer quicker delivery.
  • International orders may take longer to arrive due to customs processing and other factors.
  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.
  • We currently only ship to addresses within The United States of America.
  • Certain items may be restricted from shipping to certain locations due to legal or logistical reasons. Any such restrictions will be clearly communicated during the checkout process.
  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or misdeliveries.
  • We are not responsible for any delays or additional costs incurred due to incorrect shipping addresses provided by the customer.

Order Changes and Cancellations:

  • Once an order has been placed, changes to the shipping address, shipping method, or order contents may not be possible.
  • If you need to make any changes or cancel your order, please contact our customer service team as soon as possible for assistance.

9. Shipping Damage or Loss:

  • In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution, which may include a refund or store credit.

10. Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order's shipping status, please don't hesitate to contact our customer service team.
  • You can reach us via email at info@clementinesgarage.com

By placing an order with Clementine's Garage, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you again in the future!